FAQ

FAQ

How do I create an account?

Start here and click on “Register Account”. Complete Steps 1 & 2. Your account activation should be within an hour after you submit the proper document. If you feel it’s taking too long for your account approval, call our sales department at 760-560-3910.
 

How do I log in?

Click here and to the right, under “Returning Customers : Quick Login” fill in your email address and password, then click “Login”. You can also click “My Account” (super top right, left of cart) from any page on our website.

I forgot my password. What do I do?

Click here, fill in your email address, and follow prompts in your email. You can also click “My Account” (super top right, left of cart), under “Returning Customers : Quick Login” click “Forgot your password?” Then, follow prompts.

How do I edit my account information?

Your account information is in your “My Account”. Log in to your account by clicking here. Under “Returning Customers : Quick Login” fill in your email address and password. This will take you straight to “My Account” so you can edit whatever you want.

 

When will my order ship?

First of all, orders must be paid for entirely or there will be delays in shipping. Secondly, hardware only⁺ orders (No graphics at all) ship the same day if the order is placed and paid for by 3:00 p.m. PT if shipping out of our California warehouse. If you order after these times, hardware only orders will ship the next day, end of day. Thirdly, graphic orders will ship end of day on the last production day. Your graphic designer will confirm your ship date with you.
⁺Except large quantities, Mammoths (all sizes) and Aspens (15 ft. & 20 ft.) to allow time for complete build and inspection.
 

When will my order arrive?

This depends on your shipping method.
 

Has my order shipped? How do I track my order?

Click here to take you to "My Account”. Then, directly under “My Orders”, click “Review orders / track packages”. If you think something is not right or have not received your UPS or FedEx tracking number, contact our sales department right away at 760-560-3910.
 

My order never arrived and I am upset. Now what?

Have your order number ready and contact our sales department right away at 760-560-3910.
 

An item is missing from my shipment and I am upset. Now what?

Have your order number ready and contact our sales department right away at 760-560-3910.
 

The product I want or ordered is not in stock (on backorder). When will it arrive?

Please contact our sales department, or email us at info@popuptradeshowdisplays.com. We can give you an estimated date of arrival. Please note: estimated dates of arrival are subject to change.

 

What are my payment choices?

Visa, Mastercard, American Express, Discover, Paypal, Check⁺ and Cash⁺⁺.
⁺Your order will not ship until we receive your payment.
⁺⁺Most secure for pick up orders.

 

How do I upload art?

Once you complete a purchase you will be taken to the Graphic Upload portal to complete your order. Simply follow the steps and instructions to upload your art. You can also click our Upload File link to submit your artwork file.
 

What art file formats do you accept?

.PDF, .EPS, .TIFF, Adobe Illustrator and Adobe Photoshop
 

What resolution does my art need to be at?

300 DPI
 

What color mode do you print in?

CMYK
 

I need a little more help getting my art file ready. Do you have extra tips?

Yes, click here for more graphic specifications. If you need extra help, you can contact our graphics department at 760-560-3910.
 

Where can I find graphic templates, set-up instructions and specification (spec) sheets?

Every product page has template and spec sheet below product photos.
 

How do I request graphic design service?

To utilize our graphic design service, a graphic product must be purchased. First, add a product to your cart. In your ORDER NOTES, type “Need graphic design help” or “Requesting graphic design service”. Continue through to payment page for purchase. At this point, you can do one of two things: (1) upload a word doc with a photo of logo, or (2) call, live chat or email our sales department with your sales order number and let us know you need graphic design help.
 

What will my graphic design charge be if I request service?

Graphic design charge is $65/hour with a minimum of 30 minutes. Most graphic design jobs take anywhere from 1 to 3 hours. A graphic artist will consult with you first to understand what you want, after which you will receive an estimate of charges before design time begins.

 

What is my graphic turnaround time?

Most graphic turnaround times are one or two (1-2) days of production time, but that is AFTER graphic proof approval and starts the next day. It takes four (4) days of production time for one to two (1-2) Casita tents or one (1) Skybox hanging banner. Large quantities are subject to longer turnaround times. Inquire with our sales department at 760-560-3910.
 

Is it true hardware ships the same day I purchase it?

Yes*, but it must be purchased by 3:00 p.m. PT if shipping out of our California warehouse or by 12:00 p.m. (Noon) PT. Otherwise, it will ship tomorrow.
*Except large quantities, Mammoths (all sizes) and Aspens (15 ft. & 20 ft.) to allow time for complete build and inspection.

 

Do all products allow a rush?

Yes, as long as our workload can handle it and we have time to do it.

 

What shipping carrier do you use?

FedEx and UPS. All shipping rates reflected in your cart are calculated using only FedEx and UPS rates. Keep in mind FedEx and UPS rates are subject to fluctuate daily.

 

Can I pick up my order?

Yes. If you are in Southern California, your pick up site is 205 16st #C street San Diego, CA 92101.